Frequently Asked Questions

Gian Healthcare provides specialist care services including Supported Living, Domiciliary Care, Forensic Care, support for people with Learning Disabilities, Autism, Mental Health needs, and Companionship services. All services are designed to promote independence and dignity in everyday life. Visit our Services page for full details.

We are based in Stockport and deliver services across Greater Manchester. Please contact us to confirm whether we currently cover your specific area.

Supported Living enables adults with learning disabilities, autism, mental health conditions, or complex needs to live in their own home or a shared property with tailored, 24-hour support from our trained staff. The goal is to maximise independence while ensuring safety and wellbeing.

Domiciliary Care (also called home care) means our staff visit you or your loved one at their home to provide support with daily tasks — personal care, medication, meals, and social activities — without the need to move into a care home.

In some circumstances we may be able to support urgent placements. Please contact us directly to discuss your situation and we will do our best to assist you.

Referrals can be made by individuals, family members, social workers, NHS teams, or local authorities. Simply get in touch with our team and we will guide you through the process, including completing an initial assessment of needs.

Yes. Family members and individuals can contact us directly. Depending on the funding arrangement, a local authority or NHS assessment may also be required, but we can advise you on the best route for your circumstances.

Timescales vary depending on the complexity of needs and the involvement of commissioning bodies. We work to complete our own initial assessment promptly — often within a few days of enquiry — and will keep you informed throughout.

Yes. We work closely with local authority social care teams, NHS continuing healthcare commissioners, and integrated care boards across Greater Manchester to ensure smooth, coordinated placements.

All Gian Healthcare staff undergo enhanced DBS (Disclosure and Barring Service) checks before starting work. They also complete a comprehensive induction programme, mandatory training in safeguarding, medication management, and health and safety, with ongoing professional development.

We strive for consistency and match staff to individuals based on compatibility, skills, and experience. Where possible, a core team of carers is allocated to each person to build familiarity, trust, and continuity of care.

Our staff hold or are working towards relevant qualifications including QCF Level 2/3 in Health and Social Care. Senior staff and managers hold higher-level qualifications. We also invest in specialist training for areas such as forensic care, autism, and mental health.

Yes, we are always looking for passionate and dedicated care professionals to join our team. Visit our Recruitment page to view current opportunities and apply.

Yes. Gian Healthcare is a registered provider with the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our CQC rating is Good. You can view our inspection reports on the CQC website.

We take all feedback and complaints seriously. We have a formal complaints procedure that ensures any concern is acknowledged promptly, thoroughly investigated, and resolved fairly. You can raise a concern directly with our Registered Manager or via our contact form.

Safeguarding is central to everything we do. All staff receive mandatory safeguarding training, and we follow local authority and national safeguarding procedures. Any concerns are reported immediately to the appropriate authorities in line with our safeguarding policy.

We comply fully with the UK GDPR and the Data Protection Act 2018. Personal information is handled with the utmost confidentiality and is only shared with those who have a legitimate need to know, in line with our Privacy Policy.

Care can be funded through local authority funding, NHS Continuing Healthcare (CHC), personal budgets / direct payments, or private (self-funded) arrangements. We can help signpost you to the right funding route depending on your needs and circumstances.

Yes. We welcome self-funded individuals. Please contact us to discuss your needs and we will provide a clear breakdown of costs based on your specific requirements.

Our services are flexible and tailored to individual needs. Support packages can range from a few hours per week to 24-hour waking or sleeping night support. We will work with you and any commissioners to agree the right level of support.